Openreach Legal Team

We work with all other teams and provide them with financial advice to help them achieve their strategic and business goals. We also guide our economic decisions and capital investments. The fastest way to get in touch is to use our virtual assistant. Eiva will help you find the information you need or arrange a chat with our customer support team if needed. Simply click on the icon in the bottom right corner of the screen to get started and select the “Other” option, then select “Contact” to get started. There are more than 35,000 people in the Openreach family, spread across 13 teams, and we all make a unique contribution to our mission. Openreach is all about having great people on our teams and supporting them so they can reach their full potential. We ensure that our recruitment, training and culture do everything possible to make this possible. We also develop strategies to develop our work environment to meet the needs of all our teams and the people who make them up. Sophie leads several formal requirements of the Openreach business, including legal, risk management, compliance, security and business continuity functions. We have a dedicated and highly skilled customer service team that takes great pride in solving the problems we face. Under an agreement with Ofcom as part of the Digital Communications Review 2017, we are a wholly owned subsidiary of the BT Group and a legally separate company.

This means we aim to update and complete our brand by April 2020 by accelerating the vehicle`s rebranding, almost a year ahead of our commitment to Ofcom. We are a wholly owned subsidiary of the BT Group and a legally separate company. This was done as part of an agreement with Ofcom following the digital communications review in 2017. Although we act on behalf of BT plc, we have our own brand and are independently managed. We make sure everyone at Openreach has access to legal advice. We are also responsible for the strategies and policies that all our teams use to identify and manage risk. We develop new products for our customers and drive revenue growth by managing our relationships with more than 650 communications providers. We also provide business insights and analytics to other teams.

The fastest way to contact us and solve your problem is via our chat function. Just click on the icon in the bottom right corner of the screen. Our virtual assistant will then help you lead the right team, and one of our dedicated customer service teams will then be assigned to you and can help you. Sophie joined Openreach in 2010 and was part of the team that negotiated the Strategic Telecoms Review with Ofcom. She has experience in many areas critical to the future of the business, having previously worked at a leading international law firm and leading Openreach`s risk management, competition and regulatory functions. We ensure that Openreach is managed responsibly and applies best practices at all levels. We independently verify and report on the company`s compliance with our commitments to Ofcom, and we also ensure the health and safety of all our teams. We are responsible for developing our regulatory strategy.

We work with Ofcom and support all our teams to help them achieve their goals while delivering on our commitments as a company. We are very proud that our team is working hard to keep you connected. That`s why we support the ICS “Service With Respect” campaign. To file a complaint or request related to the provision of telephone/Internet services, engineering appointments, disruptions or compensation, you must contact your communications provider. In turn, they will contact us to resolve the issue on your behalf. This is because although Openreach is the network provider, your relationship with your communications provider exists. Openreach Limited is a wholly owned subsidiary of the BT Group. We take care of the copper wires and fibre optic cables that connect homes and businesses to telephone and broadband.

Our customers are the 665+ communications providers that sell voice and broadband services to these homes and businesses. So when one of our technicians comes to your address to install or repair something, they are working on behalf of the company that provides your phone or broadband. At Openreach, we pride ourselves on providing excellent customer service. If our customers tell us they are not satisfied with any part of the service we offer, we will do our best to get it right, learn and respond to feedback. We build new relationships every day, and that requires all kinds of people with all kinds of skills. Whether you`re building our local network, developing new products for our customers, or working on doing new business, there`s a place for you at Openreach. Our 35,000 employees are highly experienced, resourceful and innovative. They solve complex technical problems – from coordinating work with municipalities, road authorities, utilities and landowners to installing and maintaining the complex kit that provides fiber optic broadband services. They go the extra mile and take on every challenge to build a better, faster, and more affordable network that helps our customers stay connected. If your existing work has been graffiti or defaced and you do not wish to repeat your work, please let us know by following the “Report Graffiti” steps below. You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk, etc., as Openreach cannot help you if you: We take care of the alpha and end of our network. From the roadside to the top of phone poles, we`re always working hard to keep everyone connected.

Openreach Limited was subsequently established as a wholly owned subsidiary of BT plc. This means that we are governed independently and have helped to become a more self-reliant and customer-centric company. Our network Our network is the largest in the UK. And we constantly design, build and maintain it to provide you with the service and speeds you need for your daily life.